These terms apply to the services provided by Maret Lane ("Maret Lane", "we", "us" or "our") to clients ("you", "your", or "the client") in Western Australia. They sit alongside whatever we confirm with you in writing about your particular engagement. If anything we've confirmed in writing for you is more specific than these terms, that confirmation applies.

​

Maret Lane is operated by Astrid Green (ABN 38 317 293 714). We offer two kinds of service - housekeeping and home organisation. Housekeeping takes three forms: Home Reset, Home Management and Away Care. Organisation is delivered as a defined project. All four are described in clauses 1 and 2. By engaging Maret Lane, you agree to these terms.

​

1. Our services and how engagements begin

Maret Lane offers four services across two pillars.

 

Housekeeping

Home Reset - a single, one-off visit booked when you need it, with no ongoing commitment.

Home Management - an ongoing, retained arrangement on a regular weekly or fortnightly cadence, with the same person each visit.

Away Care - keeping a quiet eye on your home while you're away, scoped to your home and arranged as needed.

Organisation

​

Organisation

Organisation - a defined project to design and install practical systems in one or more spaces in your home. Delivered in stages: an on-site consultation and costed plan, the purchase of any agreed items, and the implementation itself.

After you get in touch, we'll talk through what your home needs and agree the details with you.

​

For Home Management, we'll confirm in writing the cadence (how often visits happen and how long they run), the agreed scope, the fee, and the start date. For a Home Reset or Away Care, we'll confirm the booking and what it covers before the visit. For an Organisation project, we'll confirm in writing the rooms in scope, the plan, the cost of each stage, and the dates.

​

Where these terms refer to the retainer, the ongoing arrangement, or fortnightly invoicing, those parts apply to Home Management only. Home Reset and Away Care are booked individually. Organisation projects are billed in stages, as set out in clause 6.

​

Your engagement begins once we've agreed the details in writing (by email is fine) and - for Home Management - the first invoice is paid, or - for a one-off booking - any deposit we've asked for to hold the time is paid. For an Organisation project, work begins once the plan is accepted in writing and any agreed product costs are paid. Until then, no booking is held.

 

2. Scope of service

The same person - Astrid Green - attends every housekeeping visit. We do not sub-contract or rotate staff.

 

For Organisation projects, larger implementations may require a second pair of hands. Where that's the case we'll tell you in advance who will be in your home. Anyone working alongside Astrid does so under her direct supervision and is bound by the same confidentiality obligations set out in clause 10.

​

Access to your home is never given to anyone independently. No one enters your home using our access without Astrid present.

​

Home Reset. A single visit that brings your home back to a calm baseline and turns to whatever's weighing on you most that day. Typically this includes a light clean through the kitchen, bathrooms and main living areas, a load or two of laundry, and the particular jobs that have built up. The specific tasks are agreed when you book, within the overall limits in "What we don't do" below.

​

Home Management. An ongoing arrangement that holds the rhythm of your week. Alongside the reset and laundry, this can include linen care, errands and returns, light household admin, upkeep of any organisation systems already in place, and a steady eye on what's running low or needs attention - agreed with you and adjusted as your needs change.

​

Away Care. While you're away, we keep your home ticking over: bringing in mail and deliveries, keeping things aired and ready for your return, and a regular check that all is well. The specific tasks are scoped with you before you go.

 

Organisation. We work with what you already own and the routines your household already has. A project begins with a visit to measure, photograph and understand how the space is actually used, followed by a costed, room-by-room plan for your approval. Implementation happens on agreed dates. Where you'd prefer a more heavily fitted-out result, we can plan and price that separately.

​

Organisation systems can be maintained as part of an ongoing Home Management arrangement, agreed separately.

 

What's included across our services

• Light-to-moderate cleaning of kitchen, bathrooms and main living areas, to maintain a calm baseline.

• Laundry - washing, drying, folding, and returning items to where they belong.

• Household errands - groceries, returns, pharmacy and dry-cleaning runs, within reasonable scope and within the Perth areas we service.

• Light household admin - accepting deliveries, being present for tradespeople, restocking basics.

• Brief updates as agreed.

 

What we don't do (whichever service you choose)

• Deep cleaning, bond cleaning, post-renovation cleaning, or any work requiring industrial equipment, ladders above standard step height, or chemical handling beyond domestic products.

• Childcare, school pick-ups or supervision of children. We may be present in a home where children are also present, but we are not engaged to supervise them.

• Pet care beyond incidental tasks (e.g. topping up water). Walking, feeding schedules, medication and overnight care are not included.

• Personal assistant work - diary management, inbox management, booking appointments on your behalf.

• Personal shopping, gift sourcing or lifestyle concierge services.

• Styling, staging or decorating.

• Project management of trades, renovations or contractors.

• Same-day or reactive call-outs outside an agreed booking or cadence.

• Work at properties other than the agreed home, other than where Away Care is separately scoped.

​

If you're unsure whether a task is within scope, ask before the visit. We'll say yes where we can, and tell you plainly when something falls outside what we do.

​

3. Decisions about your belongings

Organisation work involves handling and rearranging your possessions, and often deciding what to keep.

​

We will never dispose of, donate or sell anything without your express agreement. Where a project involves removing items, we'll agree the approach with you in advance - either that you make each decision yourself, or that you give us written authority to make decisions within categories you've defined.

​

Where you've given us that authority, we are not liable for the loss of items disposed of within it, including where their value or significance wasn't known to us. If an item matters, tell us before we start.

​

Anything set aside for donation or disposal will be kept in the home for at least seven days before it leaves, unless you ask us to remove it sooner.

​

Other members of your household may have views about items that are not yours alone. Agreeing the scope with everyone affected is your responsibility.

​

At the end of an organisation project we'll walk you through the systems we've put in place and where things now live.

​

4. Visits

For Home Management, we'll agree a regular cadence - for example weekly or fortnightly - and, where practical, attend on the same days each time. Visit times are confirmed when you start and held for you. We'll give you reasonable notice of any change, and if a public holiday or the home being unavailable falls on your visit day, we'll work with you to reschedule within the same week where practical.

​

For a Home Reset or Away Care, we'll agree the timing for each booking. For an Organisation project, implementation dates are agreed when you accept the plan.

​

If you'd like work that goes beyond what we've agreed for a given visit or week, just ask - we'll let you know in advance whether we can fit it in and what it involves, and we'll confirm anything extra with you before we do it.

​

5. Access, keys and security

To do this work properly, we need reliable access to your home. We'll agree a method with you when you start - typically a key, a smart-lock code, or a key safe. Whatever the method:

• Keys and access codes are kept securely and are not labelled with your address or name.

• Astrid is the only person who holds your keys and codes. We do not share access details with anyone else.

• If a key is lost, we'll tell you immediately and contribute reasonably to the cost of re-keying any locks affected.

• If you change locks or codes, please tell us before the next visit.

• No one enters your home using our access without Astrid present. We do not permit any third party - including our family, friends or contractors - to enter your home independently.

 

You agree to make sure your home is safely accessible - that the entry method works, that any alarms are disarmed or the codes provided, and that any pets that should not be approached are managed before we arrive.

​

6. Fees and payment

The fee for your service is the one we've agreed with you in writing. All fees quoted are inclusive of GST.

 

Getting started. Both housekeeping and organisation engagements begin with a paid consultation. For housekeeping this covers the visit, a written scope of work and its handover. For organisation it covers the on-site consultation, product research and a costed room-by-room plan. The fee is quoted before the visit and invoiced on completion of the scope or plan. It is payable whether or not you go ahead with ongoing work.

 

Home Management is invoiced fortnightly in arrears. Invoices are issued at the end of each fortnight and are due within seven days.

 

Home Reset and Away Care are quoted when you enquire and invoiced after the work is complete, unless we've agreed otherwise in writing. We may ask for a deposit to secure a booking.

 

Organisation projects are billed in stages: the planning stage on completion of the plan, any agreed items in advance of purchase, and implementation on the day it takes place.

 

Items we buy on your behalf. Where you ask us to source and purchase items, we charge the cost of the item plus a procurement fee of 20%. Any single item over $100, and any combined order over $100, is paid for in advance before we purchase it. We will provide receipts for everything bought on your behalf.

​

Items purchased on your behalf become yours on delivery. Any manufacturer's warranty is yours to claim. Where something arrives faulty or unsuitable we'll help you return or exchange it, but we are not the supplier and we do not warrant the goods themselves.

​

Payment is made by direct bank transfer to the account on the invoice. We don't accept cash.

If you ask us to do additional work beyond what we've agreed, we'll confirm what it involves and what it will cost before we do it.

​

If an invoice is more than 14 days overdue, we may pause upcoming visits until it's paid - we'll always tell you before doing so.

​

7. Cancellations and rescheduling
If you cancel

You can cancel by emailing, calling or messaging Astrid directly.

​

Home Management visits: with more than 24 hours' notice, we'll find another time within the same fortnight. With less than 24 hours' notice, that visit is forfeited and not rebooked - the time was held for you.

​

One-off Home Reset or Away Care bookings: with more than 24 hours' notice, we'll happily rebook or refund any deposit. With less than 24 hours' notice, or if we can't access the home on the day, any deposit may be kept to cover the time held.

​

Organisation implementation days: with more than seven days' notice, we'll find another date. With less than seven days' notice, we may charge up to half the implementation fee - an implementation day is a full day held aside and cannot reasonably be refilled at short notice. Product costs already paid are unaffected and the plan remains yours.

​

If we cancel

If we need to cancel (for example, due to illness or unavoidable personal circumstances), we'll give you as much notice as we can and arrange another time as soon as possible - within the same week where practical. If we can't, we'll credit or refund the affected visit. This is the asymmetry the relationship is built on: when something goes wrong on our side, your week shouldn't be worse off for it.

​

Genuine emergencies

In the event of a genuine emergency (for example, serious illness or a death in your household, or in ours), we'll work with you in good faith to find a fair outcome, including credits or adjustments where appropriate. These situations are handled case-by-case and at our discretion.

​

Ending an ongoing engagement

Home Management has no minimum term. Either of us may end it at any time with two weeks' written notice, by email to astrid@maretlane.com.au. Fees for the notice period remain payable and visits during it proceed as normal.

We may end an engagement earlier, on reasonable notice, if the home becomes unsafe to work in, if scope drift can't be resolved despite a reasonable conversation, or if invoices remain unpaid beyond 30 days.

​

One-off bookings simply end when the visit is complete. Organisation projects end on completion of the agreed implementation.

​

8. Insurance and liability

Maret Lane holds public liability insurance appropriate to the service. A current Certificate of Currency is available on request.

​

We work with care and treat your home with respect. From time to time, accidents happen - a glass breaks, a finish marks. Where damage is caused by us, we'll tell you immediately and either repair or replace the item, or claim against our insurance for items above an everyday threshold.

​

We are not liable for:

• Pre-existing wear, damage or fragility in the home that we could not reasonably have anticipated.

• Damage to items of unusual value (artwork, antiques, heirlooms) that we have not been told about and asked to avoid handling.

• Damage to items that were already fragile, perished or poorly stored, discovered in the course of an organisation project.

• Items that cannot be located after an organisation project because they were relocated as part of an agreed system, where we have provided a record of where things were put.

• Loss or damage caused by faulty appliances, plumbing or wiring in the home.

• Indirect or consequential losses - for example, loss of income because a visit was missed, or because the home was not in the state you wanted on a particular day.

 

To the extent permitted by the Australian Consumer Law, our total liability to you in any 12-month period is limited to the fees you have paid to us in that period. Nothing in these terms excludes any rights you have under the Australian Consumer Law that cannot lawfully be excluded.

​

9. Your part of the arrangement

So we can do this work well, you agree to:

• Provide reliable access to your home as agreed.

• Tell us about anything that affects safety - broken steps, faulty appliances, allergies in the household, pets that should not be approached, items not to be handled.

• Tell us before an organisation project about any item of particular value or significance, and about anything that should not be moved or reorganised.

• Keep the home reasonably safe to work in. We may, acting reasonably, decide not to start or continue a visit where the home presents a genuine safety risk.

• Treat Astrid with respect at all times. We reserve the right to end an engagement immediately, without notice, in the event of harassment, intimidation, or any conduct that makes continuing the work unsafe or untenable.

• Pay invoices on time.

​

10. Confidentiality and privacy

Our work brings us inside your home. We treat what we see, hear and learn there as confidential. We do not discuss our clients with other clients, do not share photographs of client homes (other than tightly cropped detail shots used with explicit, written permission), and do not name clients publicly without permission.

​

Photographs taken during an organisation project for our own planning purposes are used only for that project and are not shared or published without your written permission.

​

Personal information that you give us - names, addresses, contact details, household details - is handled in accordance with our Privacy Policy, available at maretlane.com.au/privacy.

​

11. If something goes wrong

If you're unhappy with anything about the service, please tell us directly and as soon as possible - a quick message, call or email to Astrid is best. We'll respond within two business days and work with you to put it right.

​

If a complaint can't be resolved between us, the matter will be governed by the laws of Western Australia, and the courts of Western Australia will have jurisdiction.

​

12. Changes to these terms

We may update these terms from time to time. The current version is always at maretlane.com.au/terms. If we make a material change that affects you, we'll tell you in writing and give you 30 days' notice before it takes effect. If you don't accept the change, you may end your engagement within that 30-day period without further obligation beyond any notice-period fees in clause 7.

 

13. Contact

For anything to do with these terms, your engagement, or the service:

Astrid Green · Maret Lane · astrid@maretlane.com.au · maretlane.com.au

​

These terms were last updated on 20 September 2026 and take effect from 20 October 2026.