Maret Lane (we, us, our) respects your privacy. Our work brings us inside your home, which means we hold a small amount of personal information about you and your household. This policy explains what we collect, why, how we use it, and what your rights are.

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Maret Lane is operated by Astrid Green and is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth).

 

1. What we collect

We only collect the information we need to provide our service properly. In practice, this is:

Contact details. Your name, email address, phone number, and the suburb or address of the home we attend.

Household information. Information you give us so we can do the work - for example, the layout of the home, the number of people living there, ages of children where relevant to the work, household routines, allergies or sensitivities, and any items or areas you want us to handle differently. We treat this as confidential.

Access details. Where we’ve agreed to hold a key, smart-lock code, alarm code or key-safe combination, those details are held by Astrid only and stored securely. They are never labelled with your name or address.

Payment and billing details. Your name, email address and any business name and ABN you ask us to invoice, plus a record of invoices paid. We do not store credit card or bank account numbers - payment is made by direct bank transfer.

Communications. Records of calls, text messages and emails between you and Maret Lane, kept so we can maintain continuity of the service.

Website information. If you submit an enquiry through our contact form at maretlane.com.au, we collect the details you provide (name, email, phone, suburb, and any note you choose to add).

Like most websites, ours collects basic anonymised analytics - for example, how many people visit, which pages they look at, and roughly where in the country they are. This helps us understand whether the website is doing its job, and is not used to identify individuals.

We do not use remarketing or tracking pixels for advertising. The website does not run paid advertising campaigns, and your information is not used to target ads to you.

 

2. Why we collect it and how we use it

We use your information for one purpose: to provide and improve the Maret Lane service. Specifically:

• To respond to your enquiry and talk through what your home needs.

• To agree the details of your service and get you started.

• To deliver the agreed service in your home.

• To send invoices and process payments.

• To keep in touch about your visits, any changes, and anything else relevant to your engagement.

• To meet our legal and tax obligations.

 

We do not send marketing emails or newsletters, and we won’t add you to any mailing list. If we ever introduce a newsletter, it will be strictly opt-in and you’ll be told at the time.

 

3. Who sees your information

There are a small number of third-party service providers we use to run the business, and your information may pass through their systems in the ordinary course. These currently include:

• Our email provider (for example, Google Workspace), where emails between you and us are stored.

• Our accounting and invoicing software (for example, Xero or similar), where billing details and invoice history are held.

• Our website host (Wix or similar), through which contact-form enquiries are received.

• Our bank, for processing payments you make to us.

 

These providers are reputable Australian or international platforms with their own privacy and security obligations. We do not sell, rent or trade your information to anyone, and we do not pass your details to other service providers, referrers, or competitors.

 

We may disclose your information where we are required to do so by law (for example, a court order or a request from a regulatory body), or where it is necessary to protect the safety of a person.

 

4. Where information is stored

Most of our records are held in Australia. Some of the third-party platforms we use (email, accounting, website hosting) may store data on servers outside Australia, including in the United States. Where this is the case, those providers are bound by the Australian Privacy Principles, the EU General Data Protection Regulation, or comparable privacy frameworks. By engaging with us and providing your information, you consent to this storage.

 

5. How long we keep it

Active client records are kept for as long as you are engaged with Maret Lane and for a reasonable period afterwards. Specifically:

• Contact details and household information are kept while you are a client and for two years after the engagement ends, in case you wish to return or refer someone.

• Access details (keys, codes) are returned or deleted within seven days of the engagement ending.

• Invoices and financial records are kept for seven years, as required by Australian tax law.

• Enquiries received through the website that do not become engagements are kept for twelve months and then deleted.

 

6. How we keep it safe

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure. In practice:

• Devices used to access your information are password-protected and use full-disk encryption.

• Cloud accounts (email, accounting software) use strong, unique passwords and two-factor authentication.

• Physical keys, where held, are kept in a secure location with no labelling that identifies the home they belong to.

• Paper records, where they exist, are kept in a locked location at our home office.

No system is perfectly secure. If we ever became aware of a data breach affecting your information, we would tell you promptly and take the steps required under the Notifiable Data Breaches scheme.

 

7. Your rights

You have the right to ask what personal information we hold about you, to ask us to correct anything that’s wrong or out of date, to ask us to delete your information where there’s no legal requirement for us to keep it, to ask how we’re using it, and to make a complaint about how it’s been handled.

To exercise any of these rights, email Astrid at astrid@maretlane.com.au. We’ll respond within a reasonable period, usually within seven days, and at most within 30 days.

 

If you’re unhappy with how we’ve handled your information and we can’t resolve it between us, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.

 

8. Cookies

Our website uses a small number of cookies - small text files stored on your device that allow the site to function properly and to collect anonymised analytics about how it’s used. We do not use advertising or remarketing cookies. You can disable cookies in your browser settings; this may affect how some parts of the website work, but you’ll still be able to read the site and contact us.

 

9. Children

Our service is provided to households, but our website and marketing material are aimed at adults. We do not knowingly collect personal information from anyone under the age of 18. Where children live in a client household, any information about them comes to us via the parent or guardian who has engaged us, and is treated as confidential household information under this policy.

 

10. Changes to this policy

We may update this policy from time to time. The current version will always be at maretlane.com.au/privacy, with the effective date at the top. If we make a material change that affects how we use your information, we will tell existing clients in writing.

 

11. Contact

For any privacy question, request, or complaint:

Astrid Green · Maret Lane · astrid@maretlane.com.au · maretlane.com.au

 

This policy was last updated on 21 June 2026.